01753 776000If you need to send goods, documents or even just an important letter to someone and you want it done quickly, then you need a courier company. If you’ve never used one before, then it can be difficult to know what to look for. That’s why we’ve created this blog that covers all of the questions you might be asking yourself, like what is a courier company?
What is a Courier Company and How Do They Work?
A courier company delivers items of all kinds to destinations all over the world. They utilise different transport networks to deliver the shipments as quickly, efficiently and safely as possible.
They were developed as a faster and more secure alternative to traditional mail services that couldn’t keep up with growing demands. Mail services are generally slower and typically there are restrictions if an item is heavy or large.
What Services Do They Offer?
We can’t speak for all courier companies, but Crossflight offers an extensive range of fast, secure and efficient courier services.
Choose from international or domestic express services to meet your needs and take advantage of next business day deliveries (where geographically possible) to ensure your items arrive on time. For the most time-sensitive deliveries, we offer timed delivery options or a same day service for domestic deliveries.
Speak to our experts if you have any unique requirements and we’ll be happy to make the necessary arrangements. Our onboard courier and professional packing services ensure we provide the highest level of care for your items from the start of their journey until the end.
Our online shipping management tool, myCrossflight allows you to conveniently manage both inbound and outbound shipments.
What’s the Difference Between Using a Courier and Using Regular Mail?
If you had a one-off or irregular need to send items, you could head to your nearest post office. But if you have the need for regularly sending items and the postal service isn’t practical, you could engage with a dedicated courier partner.
How Do I Choose the Right Courier?
There are thousands of couriers that are able to deliver your items but it’s important to choose the right one. If you’re sending important or time critical goods, then you want a courier partner that you can trust.
Some of the key features to consider when choosing a courier are:
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Experience
Do they have extensive experience working as a courier company? Do they have experience transporting similar goods to the ones you need delivering? How long have they been operating as couriers and are there reviews or testimonials you can read to get a better idea of their service?
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Accreditations
Courier companies can obtain accreditations, which demonstrate the company’s quality of service and their role within your supply chain is efficient and secure. If a courier doesn’t have many certifications, then they might either be a new organisation finding its feet or they might consistently provide a poor level of service. Does your current courier have the necessary accreditations?
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Excellent Customer Service
The very best couriers are dedicated to excellent customer service as well as fast and efficient deliveries. Consider each courier’s customer service policy and how helpful they’ll be if there’s an issue with your goods. Will they go the extra mile to ensure everything is perfect or will they leave you with more problems than solutions?
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Extensive Transport Network
Once you’ve booked a shipment, the courier will use their pre-determined best routes for your items to take. Couriers should have well-established transport networks that they can utilise so that the delivery takes the best and most efficient route.
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Brexit Strategy
Couriers should be putting plans in place to prepare for the uncertainty surrounding Brexit. Changes to legislation could affect the way that businesses export goods, but the best couriers have plans in place to deal with this.
Choosing a Courier to Work With?
If you’re sending important items via courier, then you need to choose a partner that you can trust. There are large and small couriers to choose between, each with their pros and cons. To make the choice a little easier, we’ve put together an eBook that is packed with useful advice and questions to ask when you’re making your decision.
Download your free copy of our eBook now using the link below.
